ALLERGY ADVICE

At Authentic Spice, we take food allergies and dietary restrictions seriously. While we aim to ensure the highest quality and safety of our meals, it is essential that you inform us of any allergies, intolerances, or dietary preferences you may have before placing your order.

Common Allergens Present in Our Kitchen

Our kitchen regularly handles the following allergens, and traces of these may be present in our dishes despite our best efforts to avoid cross-contamination:

• Gluten (from wheat, barley, rye, and oats)

• Dairy (milk, cheese, cream, butter)

• Nuts (including peanuts, almonds, cashews, and other tree nuts)

• Soy

• Mustard

• Sesame seeds

Customer Responsibility

While we provide detailed allergen information, customers are responsible for notifying us of any specific dietary needs or allergies. We cannot guarantee that our dishes will be completely free from allergens due to the risk of cross-contamination during preparation. If you have a severe allergy, please contact us directly at info@authenticspice.co.uk before placing an order, so we can assess whether we can safely accommodate your needs.

Vegan and Vegetarian Meals

We offer a variety of vegan and vegetarian meals. Please note, however, that these meals are prepared in the same kitchen that handles non-vegan ingredients, and cross-contamination is possible. We strongly advise vegans and vegetarians to speak to us about specific dietary requirements.

TERMS OF USE

Website Use

By accessing and using https://authenticspice.co.uk/ (referred to as the “Website”), you agree to comply with the following Terms of Use. If you do not agree with any part of these terms, please refrain from using our Website.

Ordering

• By placing an order through our Website, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

• All orders are subject to availability. If an item you have ordered is unavailable, we will notify you and offer an alternative, or issue a refund.

Pricing & Payments

• All prices listed on our Website are correct at the time of publication. We reserve the right to change prices without prior notice.

• Prices include VAT unless otherwise stated.

• Payments must be made through the payment methods available on our Website. We accept most major credit and debit cards.

• Full payment must be made at the time of placing an order.

Delivery

• Delivery times provided are estimates and may vary depending on factors outside our control.

• We will make every effort to ensure your meal is delivered promptly; however, Authentic Spice cannot be held liable for any delays.

Cancellations and Refunds

• Orders can only be cancelled within a reasonable time before preparation. Once preparation of your meal has started, cancellations may not be possible.

• Refunds will only be issued in line with our refund policy and where there is justifiable reason (e.g., incorrect order or significant delay).

Intellectual Property

• All content on the Website, including but not limited to text, images, logos, and design, is the property of Authentic Spice and is protected by UK copyright laws.

• You may not reproduce, distribute, or modify any content without our express written permission.

Limitation of Liability

• Authentic Spice does not guarantee that our Website will be free from errors or interruptions. We shall not be liable for any losses, direct or indirect, arising from the use of our Website or services.

• In the event of any loss or damage related to food allergies or intolerances, Authentic Spice cannot be held responsible. Customers are advised to contact us directly to discuss specific allergy requirements before placing an order.

Privacy Policy

Your privacy is important to us. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Amendments to Terms of Use

We may revise these terms at any time by updating this page. Please review these terms periodically to stay informed of any changes.

For any further questions or concerns regarding this Allergy Advice or Terms of Use, please contact us:

• Email: info@authenticspice.co.uk

• Phone: 01494 415891