PRIVACY POLICY
This privacy policy applies to Authentic Spice (referred to as “we”, “our”, or “us”) and governs the collection, storage, use, and protection of your personal information while you use our services, website, or interact with us in any way. We are committed to safeguarding your privacy and ensuring that your personal data is protected.
By accessing https://authenticspice.co.uk/ (“Website”) or using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect and process the following data about you:
- Personal Information: Such as your name, email address, telephone number, billing address, and any other contact details you provide when you order from us, register on our Website, or communicate with us.
- Payment Information: We may collect your payment details (such as card details) for processing your order. These are securely processed by our payment gateway provider.
- Order Details: Information related to your orders, including the food items purchased and delivery details.
- Technical Data: Your IP address, browser type, and other data obtained from cookies when you use our Website.
- Communication: Any other information you provide during correspondence, such as customer inquiries or feedback.
2. How We Use Your Data
We use the information collected from you in the following ways:
- To process orders: We use your data to fulfill orders, process payments, and arrange deliveries.
- To communicate with you: We use your contact details to respond to your inquiries, provide customer support, and notify you about any updates to your orders.
- Marketing: With your consent, we may send you promotional material and updates about our products and services.
- Improving services: We use technical data and feedback to enhance our website and service offerings.
- Compliance: To meet legal obligations or protect against fraud, we may process your data as required by law.
3. Data Sharing
We do not sell, rent, or lease your personal data to third parties. However, your information may be shared with:
- Service Providers: Trusted third-party providers who assist with payment processing, deliveries, and hosting services, ensuring that they follow the necessary privacy protection measures.
- Legal Authorities: Where required, we may disclose your data to legal authorities to comply with legal obligations or protect the rights and safety of Authentic Spice.
4. Data Retention
We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements.
5. Your Data Protection Rights
You have the right under UK data protection law to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal data where it is no longer necessary.
- Objection: Object to the processing of your data for direct marketing.
- Restriction: Request the restriction of processing your personal data in certain circumstances.
To exercise any of these rights, please contact us at info@authenticspice.co.uk.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Cookies
Our Website uses cookies to enhance your experience. Cookies are small text files stored on your browser that collect data to track how you use our Website and help us personalize your experience. You can disable cookies through your browser settings, but this may affect certain functionality on our Website.
For more details on our use of cookies, please refer to our Cookie Policy
8. Third-Party Links
Our Website may contain links to external websites. Please note that we are not responsible for the content or privacy practices of other sites. We encourage you to read the privacy policies of any external websites before providing any personal information.
9. Marketing Preferences
With your consent, we may send you marketing communications such as offers, newsletters, and promotions. You can opt-out of receiving these communications at any time by following the unsubscribe link in our emails or by contacting us at info@authenticspice.co.uk.
10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us
We are committed to resolving any privacy issues you may have and ensuring your data is handled in a transparent, secure, and fair manner.
